Terms and Conditions

Please read these terms carefully before engaging with our urban cafe space or online platforms. They ensure a welcoming and fair environment for all our patrons.

1. Acceptance of Terms

By visiting Kopi & Co., utilizing our services, or interacting with our digital presence, you agree to comply with and be bound by the following terms. We reserve the right to update these policies at any time to reflect changes in our daily brew operations and community guidelines.

2. Cafe Environment & Culture

Our coffee shop is designed to be a modern, inviting space focused on elevated coffee culture. To maintain this cozy and collaborative atmosphere, we require all guests to respect the physical space, our staff, and fellow patrons.

  • Maintain a courteous volume when engaging in conversations or working.
  • Respect designated seating times during peak morning and afternoon service hours.
  • Handle provided furnishings, mugs, and reading materials with care.

3. Products & Ethical Sourcing

We are dedicated to ethical sourcing and the craft of specialty coffee. While we strive to ensure that all descriptions, origins, and tasting notes provided on our menu are accurate, slight variations may occur due to the agricultural nature of our beans and seasonal availability.

We cannot guarantee that our products are entirely free from allergens, given the shared equipment used in our kitchen and brewing stations.

4. Intellectual Property

All brand assets, logos, menu curation, digital content, and distinctive cafe aesthetics are the exclusive property of Kopi & Co. Visitors are welcome to take personal photographs in our urban space, but commercial photography or unauthorized use of our branding requires prior written consent.

5. Liability & Disclaimer

Kopi & Co. provides services on an "as is" and "as available" basis. We are not liable for any direct, indirect, or consequential damages resulting from the use of our services, changes to our menu, or temporary closures of our physical location.

6. Governing Law

These terms are governed by the local and national regulations applicable to our business operations. Any disputes arising out of your visit or use of our website will be handled within the designated legal jurisdiction.

7. Contact Information

If you have any questions regarding these terms, you may reach out to us at our main location. Please note that for privacy and security, we do not monitor public phone lines or email addresses for customer service inquiries.

Physical Location: Jalan Telawi 3, Bangsar Baru, Kuala Lumpur, Kuala Lumpur 59100, Malaysia